Effective Date: 05 August 2025
Website: https://spiceprime.com
Business Name: Spice Prime
Contact Email: [email protected]
Address: Deputy Padwo, Kanpur, UP, India – 208001
1. Introduction
Welcome to Spice Prime. These Terms and Conditions govern your access to and use of our website spiceprime.com, including any content, features, or services offered through it.
By using our website, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use our site.
2. About Us
Spice Prime is an Indian-based business offering high-quality spices for retail consumers. We are committed to delivering products that meet the highest standards of quality and customer satisfaction.
3. Eligibility
To use this website and make purchases, you must:
- Be at least 18 years old (or the age of majority in your jurisdiction).
- Provide accurate and complete personal and payment information.
- Use the website in accordance with applicable laws and these Terms.
4. Products and Orders
4.1 Product Information
We strive to display accurate product descriptions, pricing, and availability. However, we do not guarantee that all product details are error-free.
4.2 Pricing and Payment
All prices are listed in Indian Rupees (INR) and inclusive of applicable taxes unless otherwise stated. We accept multiple payment methods via secure third-party processors. By placing an order, you authorize us to charge the specified amount.
4.3 Order Acceptance
We reserve the right to refuse or cancel any order at our discretion, including due to product unavailability, pricing errors, or suspected fraud.
5. Shipping and Delivery
- We aim to dispatch orders within 1–3 business days of confirmation.
- Delivery times depend on your location and chosen shipping method.
- We are not responsible for delays caused by courier partners or unforeseen circumstances.
- Risk of loss and title for products pass to you upon delivery.
6. Returns and Refunds
Due to the perishable nature of spices, we accept returns only under the following conditions:
- Wrong product delivered.
- Damaged packaging or spoiled contents upon delivery (with photographic proof within 48 hours of receipt).
To request a return or refund, contact us at [email protected] within 48 hours of delivery.
7. Intellectual Property
All content on spiceprime.com—including logos, designs, text, graphics, product images, and code—is the intellectual property of Spice Prime or licensed third parties. You may not use, reproduce, or distribute any content without written permission.
8. User Conduct
You agree not to:
- Use our site for unlawful purposes.
- Post or transmit any harmful, defamatory, or fraudulent content.
- Interfere with the site’s functionality or security.
- Collect data or content from other users without their consent.
9. Limitation of Liability
To the maximum extent permitted by law:
- Spice Prime is not liable for indirect, incidental, or consequential damages from the use of our site or products.
- Our total liability to you for any damages shall not exceed the amount paid by you for the product(s) in question.
10. Disclaimer of Warranties
Our website and products are provided on an “as-is” and “as-available” basis. We do not guarantee that the website will always be error-free, secure, or uninterrupted.
11. Indemnification
You agree to indemnify and hold harmless Spice Prime, its directors, employees, and affiliates from any claims, damages, or expenses arising from your use of the website or violation of these Terms.
12. External Links
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or policies of those external sites.
13. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in Kanpur, Uttar Pradesh, India.
14. Changes to These Terms
We reserve the right to modify these Terms at any time. Changes will be effective when posted on this page. Continued use of the site after such changes constitutes your acceptance.
15. Contact Information
If you have questions or concerns about these Terms, contact us at:
📧 Email: [email protected]
📍 Address: Deputy Padwo, Kanpur, UP, India – 208001