Effective Date: 05 August 2025
Website: https://spiceprime.com
Business Name: Spice Prime
Business Address: Deputy Padwo, Kanpur, UP, India – 208001
Contact Email: [email protected]
1. Introduction
At Spice Prime, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website spiceprime.com, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
2. Data Controller
For the purposes of the GDPR, Spice Prime is the “data controller” of your personal data.
Contact Information:
📧 Email: [email protected]
📍 Address: Deputy Padwo, Kanpur, UP, India – 208001
3. What Personal Data We Collect
We may collect and process the following personal data:
- Identity Information: Full name, date of birth (if voluntarily submitted).
- Contact Information: Email address, phone number, billing and shipping address.
- Transaction Data: Details about purchases, orders, and payment methods (we do not store credit card numbers).
- Technical Data: IP address, browser type and version, time zone, operating system, platform, and other technology on devices used to access the site.
- Usage Data: Information about how you use our website, products, and services.
- Marketing and Communications Data: Preferences in receiving marketing emails and communication preferences.
4. How We Collect Your Data
We collect data in the following ways:
- When you purchase products or register on our website.
- When you subscribe to our newsletter.
- Through cookies and similar technologies.
- When you contact us via forms or directly via email.
5. How We Use Your Personal Data
We use your data to:
- Process and fulfill your orders.
- Communicate with you regarding purchases, services, and offers.
- Improve our website and customer experience.
- Comply with legal obligations (e.g., tax and accounting).
- Send you promotional emails (only with your consent).
6. Legal Basis for Processing Data
Under GDPR, we rely on the following lawful bases:
- Contract: To fulfill the purchase or service contract.
- Legal Obligation: For compliance with applicable laws.
- Consent: When you agree to receive marketing emails.
- Legitimate Interest: For improving services and preventing fraud.
7. How Long We Keep Your Data
We retain your data only as long as necessary:
- Order Data: Kept for at least 7 years (for accounting/legal obligations).
- Marketing Data: Until you withdraw your consent.
- User Account Data: While your account remains active.
8. Cookies and Tracking Technologies
We use cookies and similar tools to improve your browsing experience. You can control cookies through your browser settings. For more information, please see our Cookie Policy (available on our website).
9. Third-Party Services
We may share your data with trusted third parties:
- Payment Processors (e.g., Razorpay, PayPal)
- Shipping Partners (e.g., India Post, Delhivery)
- Analytics Tools (e.g., Google Analytics)
All third parties are required to respect the confidentiality and security of your personal data.
10. Your Rights Under GDPR
As a data subject, you have the right to:
- Access your personal data.
- Request correction or deletion of your data.
- Withdraw consent at any time.
- Object to processing under legitimate interests.
- Request data portability.
To exercise your rights, contact us at [email protected].
11. International Transfers
As we are based in India, your personal data may be transferred outside the European Economic Area (EEA). We ensure that appropriate safeguards are in place for such transfers as required by GDPR.
12. Data Security
We implement appropriate technical and organizational measures to protect your data from loss, misuse, unauthorized access, and disclosure.
13. Children’s Privacy
Our website and services are not intended for children under the age of 16, and we do not knowingly collect data from minors.
14. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. Changes will be posted on this page with a revised “Effective Date.” Please check back regularly.
15. Contact Us
For questions or concerns regarding this policy, please contact:
📧 Email: [email protected]
📍 Address: Deputy Padwo, Kanpur, UP, India – 208001