Refunds & Returns Policy

Effective Date: 05 August 2025
Website: https://spiceprime.com
Business Name: Spice Prime
Contact Email: [email protected]
Address: Deputy Padwo, Kanpur, UP, India – 208001

1. Overview

At Spice Prime, we take pride in offering high-quality, fresh spices to our customers. Due to the perishable nature of our products, we have a strict but fair refunds and returns policy to ensure safety, hygiene, and transparency.

This policy outlines the conditions under which returns or refunds may be requested, how to initiate a return, and what to expect during the process.

2. Return Eligibility

Returns will be accepted only under the following conditions:

  • Returns will be accepted only under the following conditions for physical spice products:
  • Wrong product delivered (e.g., different item than ordered).
  • Product damaged during transit (clear evidence required).
  • Product found to be spoiled, expired, or unusable upon delivery.

Returns will not be accepted for reasons such as:

  • Change of mind.
  • Opened or used products.
  • Damage caused by improper storage after delivery.

3. Return Request Process

To initiate a return or refund request:

✅ Step 1: Contact Customer Support

Email us at [email protected] within 48 hours of delivery.

✅ Step 2: Include the Following Details:

  • Your full name and order number.
  • Reason for return (brief explanation).
  • Clear photographs of:
    • The outer packaging
    • The damaged or incorrect product
    • Any visible spoilage or issue

✅ Step 3: Wait for Approval

Our team will review your request within 2 business days and notify you of approval or denial.

4. Return Instructions (If Approved)

If your return is approved:

  • We will arrange for pickup or ask you to ship the item back using a tracked courier.
  • You must return the product in its original packaging (unopened/sealed unless the issue is internal).
  • You must dispatch the item within 5 business days of return approval.

5. Refunds

Refunds will be issued in the following situations:

  • Approved return received in acceptable condition.
  • Order canceled before shipping (upon customer request).
  • Non-availability of item post-purchase (e.g., out of stock).
  • No Refunds for Digital Products: All sales of digital or downloadable products (such as eBooks) are final. Due to the nature of these items, we are unable to offer refunds once the purchase is complete and access has been granted.

💳 Refund Method:

  • Refunds will be processed via the original payment method.
  • You will receive the amount within 7–10 business days from approval.

6. Shipping & Handling Fees

  • If the return is due to our error (wrong or damaged product), we will bear the return shipping costs.
  • If the return is refused or unapproved, the customer may bear the shipping cost or forfeit the refund.
  • We do not charge restocking fees for approved returns.

7. Product Condition Requirements

Returned items must meet these criteria:

  • Unused and in original condition.
  • Sealed and unopened (if the issue is not visible from the outside).
  • In original packaging with all labels/tags intact.

8. Exchanges

We do not offer direct product exchanges. If your return is approved, you may place a fresh order after the refund is processed.

9. Customer Support

For any questions, concerns, or to initiate a return, contact us:

📧 Email: [email protected]
📍 Address: Deputy Padwo, Kanpur, UP, India – 208001

We are available Monday to Saturday, 10:00 AM – 6:00 PM IST.

10. Policy Updates

This policy may be updated at any time. Any changes will be posted on this page with the effective date updated accordingly. Please check back before placing a new order.